Refund and Returns Policy

We aim to ensure 100% customer satisfaction. If you are not satisfied with your purchase, this policy explains your options.

1. Return Eligibility

• Must be requested within 7 days of receiving the product.
• Products must be unused, unopened, and in original condition.
• Proof of purchase (invoice/order ID) is required.

2. Non-Returnable Items

• Perishable food products once opened.
• Items damaged by mishandling, improper storage, or negligence.
• Discounted or clearance items (unless defective).

3. Refunds

• Upon inspection, approved refunds will be credited to your original payment method within 7–10 business days.
• Shipping costs (if any) are non-refundable.

4. Replacements

• If you receive a defective, damaged, or incorrect product, we will replace it at no additional cost.
• Customers may be asked to provide photo/video evidence for quality check.